Frequently Asked Questions

We are in Penticton, BC.

We find that either succulents or cactus grow best in our concrete pots. Both are very low maintenance, requiring very little water!

We recommend 1 to 2-inch succulents for the small and medium, however the large size can fit succulents between 2 to 4-inches.

You have ​30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

For more information refer to our Returns & Refunds page

We are proud to offer free shipping on orders over $35. If you spend less than $35, shipping is $9.95.  Alternatively, we hold occasional local pop-up shops in BC’s Lower Mainland and Okanagan. Keep an eye out on our social media pages for more information.

Your order will be processed within 2-5 days of receipt. If the item is in stock, it can be sent out for delivery asap, but if we have to make it, it can take up to 5 days.

You will then be provided a tracking number and estimated delivery date. Most orders take 2-7 days to deliver. If you would like your order sooner, please contact us and we can discuss other shipping options.

Simply send us an email at concretely.ca@gmail.com with your order number and we will get back to you.

Send us an email at concretely.ca@gmail.com with your order number and photos of the defective product and we will get back to you.

Please remember that all of our planters are handmade and due to the nature of concrete, no two pieces are exactly the same. There are slight variations in the air bubbles and tones of the pot.